All product sales orders are not exchangeable or returnable, and free gifts are not given.
* due to the manufacturing process, bubbles and stains may occur.
this part is not included as defective product,
so it will not be the reason for exchange or return.
* alainn products are made-to-order and can not be refunded due to simple remorse.
* gift towel will be presented as a gift when the total payment is over $100.
* Communication may not be 100% accurate, depending on the language used
dust bag, hard case, shopping bag, message card, quality guarantee
All products are made-to-order.
It takes 3 to 10 days from fabrication to starting delivery. (excluding weekends and holidays)
Each country has a different shipping amount and you will be billed for shipping by country.
* customs and duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes.
Please be advised that these charges are levied by the destination country and we do not have control over them.
In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped.
Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
*exchange & refund
Alainn products are produced in order form, so cannot exchange them or refund them.
All products are shipped after a thorough inspection process.
If you have a problem with your product, please contact our customer center / community - q&a board / kakao talk within 24 hours of receipt.
The product must be returned within 7 days for replacement or refund.
When exchanging or refunding, you must use the designated courier service and The round-trip courier fee must be borne by the customer.
The product should be sent in its original packaging as you received (with a warranty, mini box, poly bag / air cap).
Teplacement & return is not allowed if there is a sign of wear.
Unreconciled returns / product damage (due to poor packaging conditions) may be returned.
Alainn's warranty period is three months from the date of purchase.
Products that have been damaged due to negligence of the consumer / product whose warranty period has passed are not responsible for compensation.
Only repairable products will be paid for repair.
When asking for the after service, be sure to enclose the bar code and quality guarantee of the purchased product.
The repair period may vary depending on the product, and We will guide you about that.
A/S may not be possible if it is not possible to receive the material during the repair process or if the nature of the product material makes it difficult to repair.
The round-trip courier fee must be borne by the customer separately from the a/s cost.
Jewelery products can quickly become discolored due to cosmetics, perfume, spray products or sweat or moisture.
Be careful not to touch foreign objects, please avoid storage at a place where temperature difference is suddenly high or low.
After wearing it, You can minimize the discoloration by wiping it free of foreign materials and storing it in a poly bag.
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